SHIPPING & RETURNS
SHIPPING POLICY
Shipping rates are applied at checkout. Items, that are in stock, will be shipped 1-5 days after payment is processed. Sometimes packages are shipped promptly, but experience carrier delays. We use the US Postal Service to ship the vast majority of our packages and they are currently experiencing delays due to a high volume of ecommerce packages. While we have tried to provide a buffer for any USPS delays with our shipping deadlines, occasionally packages are delayed outside of our control.
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When packages appear to be missing, it is almost always one of the following situations:
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- The package may have been delivered to a neighbor's home
- The package has been delivered to a different spot than normal on your property
- The shipping carrier marked the package as delivered before it actually has been
- Your package may be awaiting pickup at the local Post Office but the postal carrier forgot to leave the slip, the slip was lost, or was retrieved by another person in the household
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If you do not receive your package within 10 days after the labeled "delivered" status, we will issue you a replacement or in-store credit.
RETURN & EXCHANGE POLICY
If something does not meet your expectations or if you need to exchange it for a different size or style, please contact us so we can make it right.
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To be eligible for a return, your item must be unused, unwashed, and in the same condition in which you received it. Returns received within 30 days of original ship date will be refunded in full, minus shipping charges..
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Refunds are issued as in-store credit and are processed within 5-10 business days of receipt of returned merchandise. You will be refunded the purchase amount and any applicable sales tax.
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Customers are responsible for paying return and exchange shipping costs unless we sent an incorrect or damaged item, in which case we will provide a complimentary return label.